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Oris Work

CRM, projects, communication, and client portal - unified in one workspace by Oris Work.

India

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Getting Started

  • Quick Start Guide
  • Inviting & Managing Team Members
  • Your First-Day Checklist
  • Roles and Permissions
  • Custom Roles
  • Switching Between Organisations
  • Sessions and Staying Signed In

Clients & Contacts

  • Adding a Client
  • Importing Clients from a CSV
  • Merging Duplicate Records
  • Client Groups
  • Client Services Card and Turning a Service On
  • Do Not Chase: Pausing Automated Reminders

CRM

  • Contacts & Companies
  • Deals & Sales Pipeline
  • Lead Management

Invoicing & Money

  • Invoicing
  • Payments & Receipts
  • Setting Invoice Due Dates
  • Estimates and Proposals
  • Payment Links
  • Overdue Reminders and Dunning
  • Recurring Invoices and Retainers
  • Vendor Bills
  • E-way Bills
  • GST Basics in Oris Work

Practice Management

  • Client Engagements
  • Client Portal
  • Tasks: Create, Assign and Track Work
  • Timesheets: Submit, Approve and Lock
  • Time Budgets Report
  • Notices and the Notice Reply Service
  • Compliance Calendar
  • Document Requests
  • Sign-off Pipeline: Partner, Client, Filed

Communication

  • WhatsApp inbox setup
  • Linking a WhatsApp line by QR code
  • WhatsApp logged out or disconnected
  • Auto-link WhatsApp numbers to clients
  • Email setup
  • Team chat basics
  • Threads, mentions and reactions in chat
  • Files, search, pins and saved messages in chat
  • Messaging AI bots in chat
  • Client chat

Reputation

  • Requesting reviews
  • How review ratings are routed

Growth

  • Lead routing and the first-response SLA
  • Segments
  • Campaigns basics

AI

  • Oris AI assistant
  • AI bots and their approval gate

Projects

  • Project Management

Modules

  • Payroll with PeopleOS
  • Books Module (ThynkBooks)
  • Tax Module (ThynkTax)
  • Audit Module (ThynkAudit)
  • Filings Module (ThynkFile)

Integrations & API

  • Accounting Connectors
  • REST API Overview

Security & Privacy

  • Data Encryption and PAN Handling
  • DPDP Consent and the PII Access Log
  • How Workspaces Are Kept Separate
  • Exporting Your Data

Troubleshooting & FAQ

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For your clients

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Docs/Invoicing & Money/E-way Bills

E-way Bills

Generate a GST e-way bill from an invoice, add the vehicle number later and cancel if needed.


What it does

An e-way bill is the document that has to travel with goods moved above the GST threshold. Oris Work builds it from the invoice, so you do not retype the parties and items. Part-A is the invoice and transport detail; Part-B is the vehicle number, which can be added after.

Where to find it

Open an invoice. The 'GST e-Way Bill' card appears on the invoice page when the invoice has a supplier GSTIN (that is, your firm, or the chosen GST branch, has a GSTIN under Settings → Firm letterhead). Delivery challans for stock transfers use the same card. Your role needs permission to edit invoices.

Generate one

  • Choose the transport mode: Road, Rail, Air or Ship.
  • Enter 'Distance (km)'. It must be more than 0.
  • Add the Transporter ID / GSTIN and Transporter name if you know them. Both are optional.
  • Enter the Vehicle no. if you have it. It is optional now; you can add it as Part-B later.
  • Click 'Generate e-Way Bill'. The card then shows the EWB No, Valid until and the Vehicle.

Checks before it is generated

  • Document number and date, supplier and recipient names, and 2-digit state codes for both parties are required.
  • Every line needs an HSN/SAC code of 4 to 8 digits ('HSN row N: HSN/SAC must be 4-8 digits').
  • A red list shows what to fix. Correct the invoice or the client details and generate again.
  • Below Rs 50,000 you get a note that an e-way bill is not mandatory but can be generated voluntarily. Without a vehicle number or transporter ID you are warned that only Part-A is created.
  • Only one active e-way bill is kept per invoice.

After generation

  • Update the vehicle: type the number in 'New vehicle no.' and click 'Update vehicle' (Part-B).
  • Cancel: click 'Cancel e-Way bill' and give a reason. The cancellation is sent to the e-way bill provider first; if it refuses, the bill stays active and the error is shown.
  • A badge on the card says Sandbox or Live. A Sandbox bill is a practice bill and is not registered on the government portal. Live filing needs a connected e-way bill provider for your workspace.

Common problems

  • No e-way bill card: the invoice has no supplier GSTIN. Add your GSTIN under Settings → Firm letterhead.
  • 'EWB rejected' errors: the provider refused the request. The message shows the reason; fix and retry.
  • HSN errors: add the correct HSN/SAC on the invoice lines (the HSN/SAC box on each line suggests codes).

Related guides

GST Basics in Oris Work

How GST is split into CGST and SGST or IGST, and the settings that drive it.

Invoicing

Create, send, and track GST-compliant invoices.

Vendor Bills

Record what vendors bill you, track input tax credit and mark bills paid.

Payments & Receipts

Record offline payments, track outstanding balances, and send receipts.