WhatsApp logged out or disconnected

What happened

WhatsApp can end the link between your phone and Oris Work, for example if the linked device is removed in the phone's Linked Devices list or WhatsApp invalidates it. When that happens the line shows as Logged out and no messages are received or sent on it until it is paired again.

How you find out

• Every admin and owner gets a notification titled "WhatsApp line disconnected" that links to Admin → WhatsApp.
• In the WhatsApp inbox a warning banner appears: "WhatsApp is disconnected. No messages are being received or sent." It names the line or number and has a link, "Re-link it (scan the QR code)".
• The banner shows only when no line is connected. If at least one other line is healthy, the inbox keeps working and the banner is hidden, so check Admin → WhatsApp if a specific number has gone quiet.

How to fix it (admin)

• Open Admin → WhatsApp.
• Find the line with the Logged out badge.
• Click Reconnect. A fresh QR code appears.
• On the phone open WhatsApp → Settings → Linked Devices → Link a Device and scan it.
• Wait for the badge to read Connected.

Not connected versus Logged out

Not connected usually means a temporary drop. Oris Work retries automatically for a while, and Reconnect starts it again if it gave up. Logged out means WhatsApp ended the link itself, so the old pairing is cleared and a new QR scan is required.

Preventing it

• Do not remove the linked device from the phone's Linked Devices list.
• Keep the phone online from time to time and use an up-to-date WhatsApp app.
• Remember that linking uses WhatsApp's unofficial web protocol, so repeated logouts can happen. Consider Admin → Messaging numbers for official sending.

If you are not an admin

Staff cannot re-link a line. Tell an admin, and avoid sending important messages by WhatsApp until the badge shows Connected. A review request by WhatsApp also shows the reason "WhatsApp is not connected" when the line is down.