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Oris Work
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Oris Work

CRM, projects, communication, and client portal - unified in one workspace by Oris Work.

India

Product

  • Features
  • Pricing
  • CRM & Pipeline
  • Project Management
  • Team Chat
  • Client Portal
  • Integrations
  • Custom Objects

Industries

  • Professional Services
  • Restaurants & F&B
  • Healthcare & Clinics
  • Real Estate
  • Universal

Compare

  • vs Zoho One
  • vs Perfex CRM
  • vs Bigin by Zoho
  • Tally Integration

Resources

  • Documentation
  • API Reference
  • Blog
  • Resources
  • Help Center

Company

  • About
  • Careers
  • Contact
  • Privacy Policy
  • Terms of Service
  • Cookie Policy

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← All docs

Getting Started

  • Quick Start Guide
  • Inviting & Managing Team Members
  • Your First-Day Checklist
  • Roles and Permissions
  • Custom Roles
  • Switching Between Organisations
  • Sessions and Staying Signed In

Clients & Contacts

  • Adding a Client
  • Importing Clients from a CSV
  • Merging Duplicate Records
  • Client Groups
  • Client Services Card and Turning a Service On
  • Do Not Chase: Pausing Automated Reminders

CRM

  • Contacts & Companies
  • Deals & Sales Pipeline
  • Lead Management

Invoicing & Money

  • Invoicing
  • Payments & Receipts
  • Setting Invoice Due Dates
  • Estimates and Proposals
  • Payment Links
  • Overdue Reminders and Dunning
  • Recurring Invoices and Retainers
  • Vendor Bills
  • E-way Bills
  • GST Basics in Oris Work

Practice Management

  • Client Engagements
  • Client Portal
  • Tasks: Create, Assign and Track Work
  • Timesheets: Submit, Approve and Lock
  • Time Budgets Report
  • Notices and the Notice Reply Service
  • Compliance Calendar
  • Document Requests
  • Sign-off Pipeline: Partner, Client, Filed

Communication

  • WhatsApp inbox setup
  • Linking a WhatsApp line by QR code
  • WhatsApp logged out or disconnected
  • Auto-link WhatsApp numbers to clients
  • Email setup
  • Team chat basics
  • Threads, mentions and reactions in chat
  • Files, search, pins and saved messages in chat
  • Messaging AI bots in chat
  • Client chat

Reputation

  • Requesting reviews
  • How review ratings are routed

Growth

  • Lead routing and the first-response SLA
  • Segments
  • Campaigns basics

AI

  • Oris AI assistant
  • AI bots and their approval gate

Projects

  • Project Management

Modules

  • Payroll with PeopleOS
  • Books Module (ThynkBooks)
  • Tax Module (ThynkTax)
  • Audit Module (ThynkAudit)
  • Filings Module (ThynkFile)

Integrations & API

  • Accounting Connectors
  • REST API Overview

Security & Privacy

  • Data Encryption and PAN Handling
  • DPDP Consent and the PII Access Log
  • How Workspaces Are Kept Separate
  • Exporting Your Data

Troubleshooting & FAQ

  • "Too many requests" or "Rate limit exceeded"
  • "Reset token is invalid or expired"
  • "Your session expired"
  • WhatsApp Messages Are Not Coming In
  • Review Link Shows "404 Not Found"
  • "This may already exist" Duplicate Warnings

For your clients

  • Signing in to your client portal
  • Setting a password from your link
  • Messages with attachments
  • Paying your invoices online
  • Signing documents online
  • Leaving a review
Docs/Getting Started/Your First-Day Checklist

Your First-Day Checklist

The short list of things to set up on day one, and where each one lives.


What this is

After you create a workspace, the Dashboard shows a "Get set up" card with a few steps. Each step links to the right page and ticks itself off once Oris Work finds the data. The card hides itself when every step is done, and you can close it earlier with "Dismiss" (that choice is remembered in your browser only).

The five steps on the card

  • Complete your firm profile — opens Settings. The step completes once a legal name or GSTIN is saved in the "Firm letterhead" card.
  • Add your first client — opens Contacts. Completes once you have at least one contact or client.
  • Set up a service you offer — opens Practice → Services. Completes once one service exists.
  • Raise your first invoice — opens Invoices.
  • Invite a teammate — opens Settings. This step is only shown to admins, because only admins can invite people.

Also worth doing on day one (all under Settings)

  • Firm letterhead — your firm name, logo, address and statutory identifiers. These appear on engagement letters and invoice PDFs.
  • Finance — the tax label and the document numbering used across estimates, proposals and invoices. Set this before you issue your first numbered document.
  • Email sending — by default email goes out under your firm’s name from the platform. If you prefer to send from your own address, enter your SMTP details here.
  • Client Portal Branding — how your clients’ portal looks to them.
  • Two-Factor Authentication — turn it on for yourself; admins can also require it for every member.
  • Profession packs — shown for professional-services workspaces. Enabling a pack seeds services, task pipelines and compliance rules.

If you used the onboarding wizard

The first-run wizard walks through five steps — Industry, Import, Pipeline, Team and Done. Import and Team can be skipped, and you can do both later: import from the Clients or Contacts pages, and invite people from Settings → Team.

Common problems

  • The "Get set up" card is gone and you want it back — it was dismissed in this browser. Use the same step pages directly (they are all listed above); the card itself only returns in a browser where it was not dismissed.
  • A step will not tick even though you did it — the card re-checks when the Dashboard loads, so refresh the page.
  • You are not an admin and cannot invite anyone — ask a workspace admin. See "Roles and permissions".

Related guides

Quick Start Guide

Get your Oris Work workspace set up in under 10 minutes.

Inviting & Managing Team Members

Add colleagues to your workspace and control what they can see and do.

Importing Clients from a CSV

Bring a client list from a spreadsheet into Oris Work, with a duplicate check and a list of skipped rows.

Roles and Permissions

What Admin, Manager, Operator, Member and Viewer can each do, and how to change someone’s role.