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Oris Work

CRM, projects, communication, and client portal - unified in one workspace by Oris Work.

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Getting Started

  • Quick Start Guide
  • Inviting & Managing Team Members
  • Your First-Day Checklist
  • Roles and Permissions
  • Custom Roles
  • Switching Between Organisations
  • Sessions and Staying Signed In

Clients & Contacts

  • Adding a Client
  • Importing Clients from a CSV
  • Merging Duplicate Records
  • Client Groups
  • Client Services Card and Turning a Service On
  • Do Not Chase: Pausing Automated Reminders

CRM

  • Contacts & Companies
  • Deals & Sales Pipeline
  • Lead Management

Invoicing & Money

  • Invoicing
  • Payments & Receipts
  • Setting Invoice Due Dates
  • Estimates and Proposals
  • Payment Links
  • Overdue Reminders and Dunning
  • Recurring Invoices and Retainers
  • Vendor Bills
  • E-way Bills
  • GST Basics in Oris Work

Practice Management

  • Client Engagements
  • Client Portal
  • Tasks: Create, Assign and Track Work
  • Timesheets: Submit, Approve and Lock
  • Time Budgets Report
  • Notices and the Notice Reply Service
  • Compliance Calendar
  • Document Requests
  • Sign-off Pipeline: Partner, Client, Filed

Communication

  • WhatsApp inbox setup
  • Linking a WhatsApp line by QR code
  • WhatsApp logged out or disconnected
  • Auto-link WhatsApp numbers to clients
  • Email setup
  • Team chat basics
  • Threads, mentions and reactions in chat
  • Files, search, pins and saved messages in chat
  • Messaging AI bots in chat
  • Client chat

Reputation

  • Requesting reviews
  • How review ratings are routed

Growth

  • Lead routing and the first-response SLA
  • Segments
  • Campaigns basics

AI

  • Oris AI assistant
  • AI bots and their approval gate

Projects

  • Project Management

Modules

  • Payroll with PeopleOS
  • Books Module (ThynkBooks)
  • Tax Module (ThynkTax)
  • Audit Module (ThynkAudit)
  • Filings Module (ThynkFile)

Integrations & API

  • Accounting Connectors
  • REST API Overview

Security & Privacy

  • Data Encryption and PAN Handling
  • DPDP Consent and the PII Access Log
  • How Workspaces Are Kept Separate
  • Exporting Your Data

Troubleshooting & FAQ

  • "Too many requests" or "Rate limit exceeded"
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  • WhatsApp Messages Are Not Coming In
  • Review Link Shows "404 Not Found"
  • "This may already exist" Duplicate Warnings

For your clients

  • Signing in to your client portal
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  • Messages with attachments
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  • Signing documents online
  • Leaving a review
Docs/Modules/Payroll with PeopleOS

Payroll with PeopleOS

Run your firm payroll, and your clients payroll, in PeopleOS without leaving Oris Work.


How it fits together

PeopleOS is the payroll and HR module. It opens inside Oris Work, in the same window, and you are signed in automatically; there is no second login. You can use it for your own firm's staff and, from a client's page, to run that client's payroll as a separate company that your firm manages.

Run your own firm payroll

  • Open People in the sidebar. The People entry appears only when PeopleOS is switched on for your organisation.
  • On the Payroll page, once PeopleOS is your payroll system, a banner says 'Payroll runs in PeopleOS' with an 'Open payroll in PeopleOS' button. Runs and payslips are created in PeopleOS; what remains in Oris Work is read-only history.
  • The Payroll page holds salary and bank data, so only admins can open it ('Admins only' otherwise).
  • Inside PeopleOS, the Import from OrisWork option brings across your firm's own team for a chosen month range. It is not available inside a client's company.

Run a client payroll

  • Open the client's page and choose the Payroll tab.
  • An admin clicks 'Turn on payroll (PeopleOS)'. This creates the client's own company in PeopleOS using the name, PAN, GSTIN and address already on their record, so nothing is retyped. The client is not notified.
  • Your team then adds staff, sets salaries and runs payroll in the embedded PeopleOS view.
  • Finalised months appear under Payroll in the client's portal.
  • If the client's books are also on, an admin can tick 'Post payroll journals to this client's books'. Each disbursed run then sends one salary journal into their books; runs disbursed before you switch it on are not sent.
  • To stop, an admin clicks 'Turn off payroll'. Nothing is deleted and the client is not told. Click 'Turn payroll back on' later to restore access.

Who can open it

Payroll is stricter than the other modules because it holds salary data. By default only admins and managers can open it. A member with a custom role needs the 'Payroll (PeopleOS)' read permission under Settings → Roles → Client modules. Roles are passed into PeopleOS as admin, manager, operator or viewer, and a custom role can narrow your access but never widen it.

If PeopleOS is not enabled

If PeopleOS is not switched on for your organisation, opening it shows 'PeopleOS isn't switched on for your workspace'. An admin can add an optional note and click 'Request PeopleOS'; the request goes to the Oris team, who switch it on, and repeated requests are recognised ('You've already asked for PeopleOS'). If the subscription lapsed you will see that instead, with a note that your data is kept.

Common problems

  • 'PeopleOS is not set up for this client yet': an admin needs to turn payroll on in the client's Payroll tab.
  • 'Your role does not include access to this module': ask an admin to adjust your role.
  • 'Session expired': sign in to Oris Work again; the module reopens afterwards.
  • 'Failed to load PeopleOS': click Retry. If it keeps failing, contact support.
  • Only an admin can turn payroll on or off for a client.

Related guides

Books Module (ThynkBooks)

Keep your own books and each client books in ThynkBooks, opened inside Oris Work.

Custom Roles

Build your own permission sets with Read, Write and Delete per module and assign them to team members.

Roles and Permissions

What Admin, Manager, Operator, Member and Viewer can each do, and how to change someone’s role.

Client Portal

Give clients a secure self-service portal to view documents, approve work, and pay invoices.