"Your session expired"

What you are seeing

A message such as "Your session expired. Sign in to continue.", a redirect to the login page, or, inside an embedded module, "Session expired — sign in again" with a "Sign in again" button.

Why it happens

• You have not used Oris Work for 90 days. The long sign-in has run out.
• Cookies were cleared, blocked, or the browser was a private window.
• An admin deactivated your account, or your access to the workspace changed.
• Your sign-in was used from two places in a way that looks like theft, so every session in that chain was closed as a precaution.
• The signed-in session is renewed in the background every hour; a rare renewal failure (for example, you were offline for a moment) can also show the message.

What to do

• Click "Sign in again" or go to the login page and sign in.
• If you were in the middle of a form, check whether your edits were saved before you continue.
• If it happens straight after signing in, allow cookies for the site and make sure the computer’s date and time are correct.
• If you cannot sign in, use "Reset your password" from the login screen.
• If you belong to more than one workspace, pick the right one when prompted.

Avoiding it

• Use the app at least once every few weeks on the same browser.
• Do not clear cookies for the site, and avoid private windows for daily work.
• Use "Sign out" only when you really want to end the session, particularly on shared computers.

Still stuck?

If you are asked to sign in again every few minutes, tell support which browser you use and whether a browser extension is blocking cookies.