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Oris Work

CRM, projects, communication, and client portal - unified in one workspace by Oris Work.

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Getting Started

  • Quick Start Guide
  • Inviting & Managing Team Members
  • Your First-Day Checklist
  • Roles and Permissions
  • Custom Roles
  • Switching Between Organisations
  • Sessions and Staying Signed In

Clients & Contacts

  • Adding a Client
  • Importing Clients from a CSV
  • Merging Duplicate Records
  • Client Groups
  • Client Services Card and Turning a Service On
  • Do Not Chase: Pausing Automated Reminders

CRM

  • Contacts & Companies
  • Deals & Sales Pipeline
  • Lead Management

Invoicing & Money

  • Invoicing
  • Payments & Receipts
  • Setting Invoice Due Dates
  • Estimates and Proposals
  • Payment Links
  • Overdue Reminders and Dunning
  • Recurring Invoices and Retainers
  • Vendor Bills
  • E-way Bills
  • GST Basics in Oris Work

Practice Management

  • Client Engagements
  • Client Portal
  • Tasks: Create, Assign and Track Work
  • Timesheets: Submit, Approve and Lock
  • Time Budgets Report
  • Notices and the Notice Reply Service
  • Compliance Calendar
  • Document Requests
  • Sign-off Pipeline: Partner, Client, Filed

Communication

  • WhatsApp inbox setup
  • Linking a WhatsApp line by QR code
  • WhatsApp logged out or disconnected
  • Auto-link WhatsApp numbers to clients
  • Email setup
  • Team chat basics
  • Threads, mentions and reactions in chat
  • Files, search, pins and saved messages in chat
  • Messaging AI bots in chat
  • Client chat

Reputation

  • Requesting reviews
  • How review ratings are routed

Growth

  • Lead routing and the first-response SLA
  • Segments
  • Campaigns basics

AI

  • Oris AI assistant
  • AI bots and their approval gate

Projects

  • Project Management

Modules

  • Payroll with PeopleOS
  • Books Module (ThynkBooks)
  • Tax Module (ThynkTax)
  • Audit Module (ThynkAudit)
  • Filings Module (ThynkFile)

Integrations & API

  • Accounting Connectors
  • REST API Overview

Security & Privacy

  • Data Encryption and PAN Handling
  • DPDP Consent and the PII Access Log
  • How Workspaces Are Kept Separate
  • Exporting Your Data

Troubleshooting & FAQ

  • "Too many requests" or "Rate limit exceeded"
  • "Reset token is invalid or expired"
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  • WhatsApp Messages Are Not Coming In
  • Review Link Shows "404 Not Found"
  • "This may already exist" Duplicate Warnings

For your clients

  • Signing in to your client portal
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  • Signing documents online
  • Leaving a review
Docs/Practice Management/Time Budgets Report

Time Budgets Report

Compare budgeted hours with hours actually logged on each engagement, and get alerted before you overrun.


What it shows

The Time budgets report compares the hours you budgeted for each engagement with the hours your team has logged against it. Use it to spot work that is about to overrun while there is still time to act. Open it from Practice → Reports → Time budgets. It needs the Practice module to be switched on.

Set a budget on an engagement

  • Open the engagement from Practice → Engagements.
  • Find the Time budget panel and click Set (or Edit if one exists).
  • Enter the budget in hours (halves are fine, for example 7.5) and click Save.
  • Saving an empty value or 0 removes the budget.
  • New engagements start with a budget taken from the service's task estimates, so many already have one. You can overwrite it.

Reading the report

Three summary cards show how many engagements have a budget, how many are close to budget, and how many are over budget. The table lists each engagement with its Service, Status, Preparer, Budget, Logged and Used percentage. Click an engagement title to open it. Only engagements that have a budget and are not cancelled appear.

  • Green: under 80% of the budget used.
  • Amber (close to budget): 80% or more used.
  • Red (over budget): 100% or more used. The row is highlighted and shows how many hours over.
  • Use the filter at the top right: 'All with a budget', 'Over budget' or 'Close to budget (80%+)'.

How hours are counted

Logged hours are every minute recorded on the engagement's tasks, whether billable or not, because a budget measures effort. Time entered in the Timesheet, the task timer and manual logs all count.

Automatic alerts

When logged time first reaches 80% of the budget, and again when it reaches 100%, the engagement's preparer and reviewer each get one in-app notification. Each threshold alerts only once per engagement. Alerts are internal and nothing is sent to clients. To switch them off, go to Compliance → Reminder settings (Practice settings), find Time budgets, untick the alert option and click 'Save settings'.

Common problems

  • 'No engagements have a time budget': set a budget on at least one engagement.
  • An engagement is missing from the report: check it has a budget above zero and is not cancelled.
  • Preparer shows Unassigned: assign the engagement to someone so alerts reach them.

Related guides

Timesheets: Submit, Approve and Lock

Log hours in a weekly grid, submit the week for approval, and understand why approved weeks are locked.

Client Engagements

Manage service engagements from proposal to delivery and sign-off.

Tasks: Create, Assign and Track Work

Create tasks, assign them to your team, track them as a list or board, and log time against them.

Compliance Calendar

Track recurring statutory deadlines across all clients, mark them filed, and open engagements from them.